Returns & Refunds Policy

Tots to Teens prides itself on 100% customer satisfaction. However, please be aware of the following important information and conditions regarding returns:

Return Initiation:

To initiate a return, please contact us within the first 10 days of receiving your item to obtain a return authorization number. You can do this via the form provided here. This authorization number is valid for 7 business days and must be clearly labeled on your return package.

Please read carefully over our detailed return conditions before requesting a return initiation. This ensures a smooth and efficient process for all parties involved.

Detailed Return Conditions:

  • Restocking Fee and Shipping Costs: All returns are subject to a 20% restocking fee plus the cost of shipping. We cannot refund shipping costs. If you choose to return an item that was shipped free of charge, you will receive a refund for the item minus the 20% restocking fee and the original shipping cost.
  • Return Authorization Requirement: If we receive your return without a valid return authorization number or if we determine that the returned merchandise has been used, your merchandise will be sent back to you at your expense. Unauthorized returns will not be processed.
  • Non-Refundable Items: Special orders and custom-made items (items that are not regular stock) cannot be returned or refunded under any circumstances.
  • Condition of Returned Items: Items must be returned in their original condition and packaging. Opened, used, or damaged items will not be accepted and will be returned to the customer at their expense.
  • Chargebacks and Disputes: By initiating a return, you agree to abide by our return policy terms. Unauthorized chargebacks or disputes filed with your credit card company for returned items that do not comply with this policy will be contested, and we reserve the right to recover costs associated with such disputes.

Shipping Policy:

  • Please read our detailed shipping policy via the link here.
  • We encourage all customers to send returns via insured mail for protection against any damages or loss during transit.
  • The return shipping costs are the responsibility of the customer.

 

Damaged Merchandise:

 

Handling Defective Items

 

Final Sale Policy:

  • All bargain items are final sale and cannot be returned or refunded.

By adhering to these guidelines, both parties ensure a smooth and fair return process.

Feel free to contact us via the Contact Us page if you have any further questions.

Tots to Teens reserves the right to amend this return policy at any time without notice. Thank you for shopping with us.