Damaged Merchandise Policy & Procedures

We strive to ensure that your items arrive in perfect condition. However, occasionally merchandise may be damaged during shipping.

Inspection Requirement

It is the purchaser's responsibility to thoroughly inspect all packages and pallets for visible signs of damage before accepting delivery from the shipping driver. This inspection must occur while the driver is present, and any visible damage must be noted on the driver's delivery receipt. Failure to conduct an inspection and note any damage at the time of delivery may result in forfeiture of any claims for damages.

In the event that the shipping driver refuses to wait for the inspection or leaves before it can be completed, you must immediately contact us via our Contact Us page to document this occurrence. The record of any refusal or early departure by the driver will be critical to support any future claims for damages.

Reporting Damages

If you discover any damages to your items:

For LTL Shipping: Immediately notify the shipping driver and request that a claim be filed with the shipping company at the time of delivery. Please provide Tots to Teens Furniture with the claim number or any reference numbers given at the time. Ensure you also obtain a point of contact for the claim.
For UPS or FedEx: Request the shipping driver to note the damages and file a claim. If the driver is not present at the time of discovery, please contact us at our store via the Contact Us link.
Concealed Damages or Defects After Delivery: All items, you have 30 days from the time your item arrives to report any defects to Tots to Teens. Please Contact Us at the store immediately upon discovering a defect. After 30 days from the arrival of your package, please contact the manufacturer directly for warranty information.

**Important Legal Notice:**

Any claims for defective merchandise must be made within 30 days of receipt. Claims made after this period will need to be directed to the manufacturer.
Once you contact us regarding a defect, we will reach out to the vendor to verify the manufacturer warranty. We will then follow the manufacturer's guidelines for replacement or servicing of the item.
The retailer reserves the right to inspect the merchandise and determine whether it qualifies as defective under our policy.
If the merchandise is deemed defective, we will offer a replacement, store credit, or refund at our discretion.
The retailer is not responsible for defects caused by misuse, improper handling, or unauthorized alterations of the product.
By contacting us regarding defective merchandise, you agree to comply with our inspection process and return procedures.
This policy does not affect your statutory rights.

Contact Us

In addition to filing a claim with the shipping company, please contact us via our Contact Us page with details of the damages. It is essential to provide comprehensive information including photos of the damage, the claim number or any reference numbers provided, and the point of contact for the claim.

Resolution Process

Upon receiving your report, we will conduct an evaluation and determine, at our sole discretion, whether to replace the damaged parts or ship you a brand-new item at no additional cost to you. We will also cover the shipping costs for returning the damaged items. Our commitment is to address replacement requests promptly and efficiently. However, submission of a claim does not guarantee compensation or replacement.

Liability Disclaimer

By accepting delivery without performing a thorough inspection and noting any damage, you agree that Tots to Teens Furniture will not be held liable for any subsequent claims for damages. Acceptance of delivery constitutes acknowledgment that the items were received in satisfactory condition unless otherwise noted at the time of delivery.

It is imperative to adhere to the above inspection and reporting procedures to ensure full protection and swift resolution of any issues arising from damaged shipments.

Thank you for your cooperation and understanding.