Defective Merchandise Policy & Procedures

For all items, you have 30 days from the time your item arrives to report any defects to Tots to Teens. Please Contact Us at the store immediately upon discovering a defect. After 30 days from the arrival of your package, please contact the manufacturer directly for warranty information.

Important Legal Notice:

• Any claims for defective merchandise must be made within 30 days of receipt. Claims made after this period will need to be directed to the manufacturer.
• Once you contact us regarding a defect, we will reach out to the vendor to verify the manufacturer warranty. We will then follow the manufacturer's guidelines for replacement or servicing of the item.
• The retailer reserves the right to inspect the merchandise and determine whether it qualifies as defective under our policy.
• If the merchandise is deemed defective, we will offer a replacement, store credit, or refund at our discretion.
• The retailer is not responsible for defects caused by misuse, improper handling, or unauthorized alterations of the product.
• By contacting us regarding defective merchandise, you agree to comply with our inspection process and return procedures.
• This policy does not affect your statutory rights.

By adhering to these guidelines, we can ensure a fair and efficient resolution for both parties. Thank you for your understanding and cooperation.